In Person Training from CascadianUpdated 3 months ago
Overview
Cascadian offers in-person training sessions for plumbing teams ranging from small crews of 4 to large groups of 50. These trainings are designed to give both office and field staff hands-on knowledge of Cascadian systems, tools, and processes—so your team can confidently sell, install, and support our products.
Office Staff Training
Office and administrative teams will learn how to manage and support Cascadian sales and operations, including:
How to sign up for B2B access on cascadianwater.com
How to find prices and product availability
How to track orders and shipments
How to pay invoices
How to place orders (personal vs. business orders, sending invoices, or phoning in orders)
Review of Cascadian’s terms of sale, including:
Orders ship same day if placed before 12 PM Pacific
No credit terms until accounts are established
Low, reliable shipping rates
By the end of the office session, your staff will understand how to efficiently manage customer orders, pricing, and account logistics through the Cascadian B2B system.
Field Technician Training
Field techs and installers will receive hands-on guidance covering:
How to sell using the Cascadian Toolkit
How to install ICS products correctly and safely
The full ICS product line overview and the benefits of Cascadian’s Pure & Simple™ approach
How to address common homeowner questions and objections (such as descaling plumbing or spotting from water minerals)
What to do if a customer already has existing water treatment equipment
How to recommend the right products, or how to have Cascadian recommend a solution
How to collect and submit water samples for analysis
This session gives technicians confidence in both installation and customer communication—helping them turn every install into a long-term customer relationship.
Swag and Marketing Materials
Every participant receives Cascadian-branded swag as a thank-you for attending.
After training, Cascadian will also begin ordering Marketing Toolkits and promotional materials for your team to use in the field.
How to Schedule Training
To schedule a session for your team:
Contact info@cascadianwater.com or your regional Cascadian representative.
Include your company name, number of attendees, and preferred date.
Our team will confirm logistics and customize the training to your needs.