Troubleshooting
When a customer has a complaint, you'll find responses here
How to Bypass Treatment
For automatic backwashing treatment units, there's typically one or two valves behind the control panel. Turn these to redirect flow around the treatment unit, bypassing it. This allows untreated water to pass. For cartridge based treatment units, a
Leaks
ICS Whole House Size. ICS POU size. There are many seals to keep clean and verify with this. An installation which uses the suggested unions makes things easier. The base is a press fit that can be hammered off to fully remove the bottom caps. source
Faucets spray everywhere
OverviewHomes that have had untreated hard water for a long period often develop mineral scale inside their plumbing. When a PolyHalt® salt-free softening system is installed, this existing scale begins to break down and release. As the scale loosens
Water pressure extremely low after installation
OverviewAll new Cascadian ICS systems are shipped with a protective plastic wrap around each filter cartridge. If the wrap isn’t removed before installation, it can severely restrict or completely stop water flow through the system. Yes — this happen
Rotten Egg Smell Complaint
OverviewIf your water smells like rotten eggs, the odor is most often caused by hydrogen sulfide gas (H₂S). This gas can occur naturally in groundwater or be produced by sulfur-reducing bacteria in wells, plumbing, or water heaters. The smell may be
I Still Have White Spots
Water spots form when water evaporates and leaves behind minerals or other residues. Water softeners don’t remove everything from your water—they swap hard minerals for something else:. Salt-Based Softeners use ion exchange to replace calcium and mag
Persistent Smelly Yellow Scale in Toilet
OverviewIt may come as a surprise, but we occasionally hear from customers about a yellow, difficult-to-remove scale forming in toilet bowls. Some homeowners assume this issue is caused by hard water and can be resolved with a PolyHalt®-powered ICS s
Soap Test - Is PolyHalt still effective?
Another great method is to perform a soap sud test. We know that soft water improves the performance of soaps and that can be observed. While the correct ratio of soap/water/air can be unique, here's a general guide to perform this test yourself. A w
Pink slime in bathroom, sinks
OverviewAfter installing water treatment that removes chlorine or other sanitizers, some homeowners may notice new or increased bacterial or mold growth in damp areas such as sinks, showers, or bathrooms. This is not caused by the treatment system it