Purchasing from Cascadian
How to buy, how we ship, process orders, and Company Account details
Dealer login at cascadianwater.com
OverviewAt Cascadian, we’ve created a dedicated Dealer-Only version of our website, designed specifically for plumbing professionals and partners. This exclusive portal makes it easier to find the information and pricing you need to support your cust
Add or remove employees for dealer access
OverviewCascadian can assist you with adding or removing employees from your company’s dealer account on cascadianwater.com. Keeping your user list up to date ensures that only authorized staff can place orders and access pricing. To add an employee
How Cascadian Communicates
We like to make water as well as business Pure & Simple. To this end, we've moved to completely digital communications. We no longer accept fax. Regarding order status - whoever places the order will receive order confirmation, shipping statuses, etc
Accessing Order History
Prerequisite: An individual at a company must have cascadian associate their professional email address with they Company Account prior to having access to order history. Since we're completely online, accessing your order history is very convenient.
Product Catalog
At Cascadian, we believe in making business operations Pure & Simple just as we do with water treatment. In order to provide you with always up to date pricing and product information we only have our catalog at cascadianwater.com in a familiar onlin
I can't find a product online!
We're happy to assist you in the case that you're in need of something that isn't listed online. Please contact us for help at [email protected] or (509) 674-4000. Since 2019, we no longer manufacture automatic backwashing systems as we believe
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow a few business days for the refund to reflect in your account.
How do I start a return?
Our return policy allows returns for [condition of product (e.g. unopened)] products purchased in the last [X days]. If you'd like to proceed with a return, please visit our Return Portal [link to return portal].Once your request is approved, you wil
What is your cancellation policy?
Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your order as it might already be in process
What is your shipping policy?
Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. For additional questions about our shipping policy, please contact us at info@cas
How much does shipping cost?
For Cascadian Dealers who order online and checkout themselves, any order over $200 qualifies for free shipping. Otherwise, shipping costs are estimated at checkout. Our standard shipping method is UPS Ground and we ship from Cle Elum, WA 98922
Can I edit or add anything to my order?
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Contact:. info@cascadianw
How do I make a return?
Returns must be initiated within [x days] of receiving your order. Items must be unused and in the original packaging. Reach out to our customer support team at [email or phone #] to initiate the return process with your order number and details abou
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage! Some items break during shipment. We’ll do our best to help.Please email our team with an image of your damaged item for further assistance.While we may not be able to guarantee your exact order is replaced due t
I'm having trouble logging in
Sorry about that. Please make sure you’ve [created your account] and then [activate your account] to log in to the new site. You should have gotten an email from us to activate the account. Need to resend the email? Click here: [Link to resend email]
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking number in
B2B Account Permissions, Roles
Main contact for the business. Permissions are set by company location, if you have many then individuals with ordering only permission at one branch can only see the orders at that branch and not from the other branches. Location Admin - can see all
Manufacturer's Warranty
Only new systems that have been installed less than 60 days are eligible for warranty. If Cascadian made the recommendation. replacement cartridges are not under warranty. uv systems warranty details 5 years, 1 year for lamps/sleeves or is it 3? make
Damage during shipping
send [email protected] an email with photos or call and we'd be able to see what we can do to support you. We often send replacement cartridges same day.
Shipping Options
We have daily pickups for UPS so strongly prefer using them. Please do not ship to PO Boxes. Will call may be done but please note that in your order notes. This option isn't available during the checkout simply because we don't want homeowners showi
Dealer Ordering and Account Management
Thank you for partnering with Cascadian Water! This document outlines the ordering process and provides key information to ensure a smooth and efficient experience. Online: Log in with your business email at cascadianwater.com for 24/7 access to pric
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier will leave the package in a safe location.Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shippi
Do you ship worldwide?
We do ship to most countries, however, there are a few that we are unable to send to. To review the countries we currently don't ship to, please see below:[Countries where you don’t ship.]Please note that international shipments can take [X days]. If
What do I do if I receive the wrong item in my order?
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance.Include a photo of the item received and the name of the missing item(s). Please double-check the package for